We want our customers to be 100% satisfied with our product. We accept items for exchange if sizing is wrong.
There are no refunds unless a defective product is received with proof. Items exchanged for sizing must be in new unused condition with original packaging, tags still in tact, & no odor.
NO EXCEPTIONS.
If a refund is requested for a defective product, it will only be for cost of product. Shipping is not refunded. Customer is responsible, so insuring packages is highly recommended.
RICHTUAL will not be responsible for any packages lost in the mail.
For additional help please email us info@richtual.store
